Service Leadership
Osmium aims to help organisations to transform and build new capabilities to identify elements that is lacking and what it takes to win business and make bottom line.
Learning Objectives
- Understand the characteristics and recognise the responsibilities of a leader while identifying methods to operationalise the organisations’ vision, mission, and values.
- Learn how to promote a customer centric environment to influence team to achieve service excellence and analyse the techniques and method required.
- Analyse performance of team to identify and follow-up actions for improvement and list methods of performance analysis.
Class Schedule 2021
In-class (Weekdays)
3 Days, 9AM-6PM
Run 1
Day 1: Thursday, 5 Aug
Day 2: Friday, 6 Aug
Day 3: Tuesday, 10 Aug
Run 2
Day 1: Tuesday, 12 Aug
Day 2: Friday, 13 Aug
Day 3: Saturday, 14 Aug
Run 3
Day 1: Monday, 30 Aug
Day 2: Tuesday, 31 Aug
Day 3: Wednesday, 1 Sep
Run 4
Day 1: Monday, 20 Seo
Day 2: Tuesday, 21 Sep
Day 3: Wednesday, 22 Sep
Run 5
Day 1: Monday, 11 Oct
Day 2: Tuesday, 12 Oct
Day 3: Wednesday, 13 Oct
Run 6
Day 1: Monday, 1 Nov
Day 2: Tuesday, 2 Nov
Day 3: Wednesday, 3 Nov
Run 7
Day 1: Tuesday, 23 Nov
Day 2: Wednesday, 24 Nov
Day 3: Thursday, 25 Nov
Run 8
Day 1: Tuesday, 14 Dec
Day 2: Wednesday, 15 Dec
Day 3: Thursday, 16 Dec
Weekends
3 Saturdays, 9AM-6PM
Day 1: Saturday, 23 Oct
Day 2: Saturday, 30 Oct
Day 3: Saturday, 6 Nov
Online (Zoom)
3 Days, 9AM-6PM
Run 1
Day 1: Thursday, 19 Aug
Day 2: Friday, 20 Aug
Day 3: Monday, 23 Aug